4 Insurance Marketing Trends You Need To Know In 2021

• 1.

  Tailored Products For Customers

Tailored products are the marketing methods with the help of which insurance companies provide a specific product that is custom-designed to provide benefits to the individual customer based on his needs. In the world of the internet, an online presence is the most important thing. 94% of the companies believe that online customisation is critical in business performance, as it also improves the customer experience. As a buyer, you don’t think about the specificities of how policy is designed, you want to know how this insurance policy is beneficial for me, and that’s what tailored products and marketing does in general.

Also Read

A Complete Guide to SEO for Insurance Companies

Nowadays, insurance products are being copiloted by big data. They become more flexible as each year passes, and get more personalised. Customers in their 20s and 30s are currently the largest population group, and insurers are looking for ways to market their products to this tech-savvy group if they want to ramp up their sales numbers and reach their revenue goals. Thus, insurers need to give their digital skills a breath of fresh air to stay relevant in the market. As an insurer, you can track the data of fitness bands and car telematics to provide a unique insurance product to your customer so that they know they are getting a high-value insurance product priced according to their needs.

• 2.

  Insurance Is Now More Data-Driven

The insurance industry has always collected a wealth of data, but it lacks its usage as an asset that can be monetised. As more consumers interact with insurance products online and compare them side-by-side with other policies, the volume of available data is exponentially increasing. Likewise, in the past few years, equipment with sensors have become omnipresent, leading to an increased number of connected devices. The avalanche of data created by these devices will help insurers understand their clients better. This will help the insurer fix the price, making it easier for low-risk customers to enjoy lower premiums, and only high-risk clients will have beer steeper rates due to their behaviour and needs.

• 3.

  Elimination Of Departmental Silos

In 2020, people could not come out of their homes, and they had to make every critical decision through phone and video calls. When someone does business with an insurance company, they look at the insurance company as one entity. Thus, they don’t want to face the hassle of getting in touch with different people for different things. Telling customers about things that can’t work will only make them frustrated to the point that they leave your service and go to your competitors.

• 4.

  Automation Will Lead The Marketing

With AI, a single insurer can masquerade himself as a small team running the insurance business. The use of Chatbots, which are developed using both AI and ML technology, can learn human behaviour and provide appropriate answers to customer queries without any human intervention. AI will recognise the customer pattern, and help website developers and marketers make their lead cycle more efficient and small. Each year, insurance companies lose 40 billion dollars in fraud. To eradicate fraud, AI will act as a security feature, and the insurance companies will be able to easily track down the customer’s historical data and identify the faulty patterns that show signs of fraud committed by the customer.